Effective July 26, 2026, the following policy is in effect.
 

At Nexus Family Arcade, LLC, we value your trust and are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.
 

By using our website or booking one of our experiences via our website, phone or email, you agree to the practices described in this Privacy Policy.
 

Information We Collect

When you contact us, request information, or book an event, we may collect information including:
 

• Your name

• Email address

• Telephone number

• Event address or venue

• Event date and time

• Payment information (processed through our encrypted payment system)

• Any additional information you voluntarily provide
   

We only collect information that is reasonably necessary to provide our services.
 

How We Use Your Information
 

We use your information to:
 

• Respond to questions

• Schedule and manage your reservation

• Communicate before and after your event

• Process payments

• Provide customer support

• Improve our website and customer experience

• Send promotional emails or special offers if you have chosen to receive them

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Your privacy is important to us. Nexus Family Arcade does not sell, rent, lease, or trade your personal information to third parties for any reason.
 

We only share information when necessary to provide our services or if required by law.
 

Payment Information
 

For your security, payment information is processed through secure third-party payment providers.
 

Nexus Family Arcade does not store your credit card or debit card information on our servers or elsewhere.
 

Cookies & Website Analytics
 

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
 

Cookies may remember your preferences and help us improve our website over time.
 

You may disable cookies through your web browser settings if you prefer, although in doing so, some features of the website may not function properly.
 

Communications
 

By providing your email address or telephone number, you agree that we may contact you regarding:
 

• Booking confirmations

• Event updates

• Scheduling changes

• Customer service

• Questions related to your reservation

You will only receive promotional communications if you have chosen to receive them. You may unsubscribe from marketing emails at any time.
 

Children's Privacy
 

Our services are intended to be booked by adults.
 

We do not knowingly collect personal information directly from children under the age of 13.
 

If we become aware that personal information has been collected from a child without appropriate parental consent, we will promptly delete that information.
 

Photos & Videos
 

We love sharing the fun our guests have at Nexus Family Arcade.
 

From time to time, photographs or videos may be taken during public events for promotional purposes, including use on our website and social media.
 

For private events, we respect your privacy. Photos or videos from private parties or reserved events will not be used for promotional purposes without the written permission of the event host.
 

If you prefer that you or your child not appear in photographs or videos, please notify your event host before or during your event.
 

Protecting Your Information
 

We take reasonable administrative, technical, and physical measures to protect the information you provide against unauthorized access, disclosure, alteration, or destruction.
 

While no method of electronic storage or internet transmission is completely secure, we strive to use commercially reasonable safeguards to protect your information.
 

Your Privacy Choices
 

You may contact us at any time to:
 

• Request access to your personal information

• Correct inaccurate information

• Request deletion of your information, subject to legal or business recordkeeping requirements

• Ask questions about this Privacy Policy

Third-Party Websites
 

Our website may contain links to third-party websites or social media platforms.
 

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
 

Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page along with the revised Effective Date.
 

Contact Us
 

If you have questions regarding this Privacy Policy or how your information is handled, please contact us.
 

Nexus Family Arcade, LLC

Email: nexfamarcade@gmail.com

Phone: (617) 910-8183

Website: NexusFamilyArcade.com
 

Our Commitment
 

At Nexus Family Arcade, we believe trust is part of every great experience. We are committed to treating your personal information with the same care, respect, and integrity that we bring to every event we host.